CEP/CRM Product Owner

General information

Europe
 

Ready to shape how a global commercial organisation connects with its customers?

We’re looking for a CEP/CRM Product Owner to take ownership of our Customer Engagement Platform (Microsoft Dynamics), the commercial processes and data within it. This is a high-impact, cross-functional role at the heart of how our commercial teams operate across markets and regions.

Working closely with the Commercial Growth Director, you'll define, implement and continuously optimise commercial processes, including lead and opportunity management, account and key account management as well as pricing and CPQ, ensuring they are fully aligned and supported within the Dynamics platform. You'll also drive adoption across the business, including leading process and platform training for the Commercial team.

This role belongs to global Commercial function and can be located in one of Teknos European locations, providing a hybrid working mode with regular and frequent visits to the local office. 

 

 

 

Daily tasks and responsibilities:       

  • Own the Microsoft Dynamics platform, along with the commercial processes and data within it
  • Partner with the Commercial Growth Director to design and wider Commercial Leadership Team to implement and continuously improve standard commercial processes across our markets and regions
  • Drive process and platform adoption in partnership with the operational excellence team, including leading training for the Commercial team
  • Take responsibility for data within the platform, ensuring clear ownership, well-maintained processes and a strong focus on data quality
  • Build and lead a cross-functional Dynamics product team (Commercial, Marketing, Portfolio Development, IT and our delivery partner) to evaluate and prioritise process and platform improvements, manage the backlog, define requirements and user stories, coordinate delivery and drive business cases and end-to-end improvement initiatives
  • Manage the relationship with our platform partner setting a long-term vision (fully exploiting the platform's capabilities, especially in AI, data and automation), maintaining a clear roadmap, transparent backlog and ensuring high-quality delivery

 

Key skills and qualifications:

  • Several years of relevant experience in a platform owner or product owner role
  • Hands-on experience with Microsoft Dynamics 365 (CRM) across Sales and Customer Service, with a solid understanding of platform capabilities, administration concepts, environment management and end-to-end solution lifecycle management
  • A strong process orientation with experience owning commercial processes end to end, covering design, implementation and change management
  • A track record of building high-performing product/solution teams with clear ways of working (backlog management, prioritisation, delivery governance, release planning)
  • Strong business acumen and ability to partner with stakeholders to translate strategy into product roadmaps and measurable outcomes
  • Excellent practical English skills

       Additional skills we value, but are not required:

  • Microsoft certifications such as PL-900, PL-910, PL-200/PL-210 (or equivalent)
  • Experience with AI agents and workflow automation and integrating other platforms into Microsoft Dynamics
  • Experience with CPQ pricing tools in Microsoft Dynamics
  • Knowledge of integrations, system implementation or coding
  • Familiarity with functional descriptions, feature design and service design methodologies

 

What we offer:

  • A family working culture 
    We are a company known for an open and unique family working culture, where management is easy to approach, employees’ ideas are listened to, and everyone’s contribution is valued. Our people often highlight their supportive colleagues as the best things in their jobs.  
  • Outstanding solutions and focus on innovations  
    Innovating has always been at the heart of our business, driving business development and shaping our mindset. From the very first industry-leading product launched in 1948 to exciting new market opportunities such as barrier coatings for the packaging industry and biobased solutions, we are determined to solve any coating challenge ahead.  
  • Career in a global, expanding company 
    Our ambitious growth targets provide unique opportunities to grow and develop your career in a global, multicultural company, where we all share the same values of persistent, creative, and fair.  
  • Sustainability and meaningful work 
    Our mission is to make the world last longer, and sustainability is a cornerstone of our strategy. We hope that enhancing this mission in everyday work makes work more meaningful to our employees on all levels. 

 

We make the world last longer

About Teknos
Teknos is a global coatings company with operations in more than 20 countries in Europe and Asia, employing almost 1,400 employees. We are one of the leading suppliers of industrial coatings with a strong position in architectural and retail coatings. The company was established in 1948 and is one of Finland’s largest family-owned businesses. Teknos wants to make the world last longer by providing smart, technically advanced paint and coating solutions to protect and prolong. Always working in close cooperation with our customers and firmly believing that the company’s personnel are vital to its success, Teknos has created a corporate culture that is derived from family values, where each employee is heard and encouraged to take the initiative. Our goal is to make use of the great potential of our excellent personnel in order to create new solutions for our customers.