eCommerce Manager

What does it take to make B2B eCommerce work across markets, systems and changing customer expectations? Join Teknos, take ownership of our B2B online ordering platform and lead its further development.

As eCommerce Manager you will lead the Teknos eCommerce agenda and take it into its next stage - expand the platform to new markets. You will be the business owner, responsible for the development and commercial success of our eCommerce channel, scaling it across markets, increasing customer adoption and continuously improving how our customers buy from us online.

This global role has been established within our Commercial function and is reporting to Global Commercial Growth Director. As a member of a global team you can be based at any of Teknos’ European offices, working in a hybrid model with regular days at your local office. 

 Daily tasks and responsibilities:

• Own the ecommerce roadmap, connecting the digital customer experience with the processes and systems behind it
• Lead the rollout of the tool to new countries and customer groups, building an approach that can be applied across markets
• Work closely with Sales, Customer Service, Marketing, Product Data and IT to translate business needs into concrete platform development and prepare business cases for larger developments or future rollouts
• Develop the use of AI within eCommerce and prepare our tools for changes in digital buying
• Ensure that product information, customer data and market-specific commercial content support effective digital discovery and ordering
• Lead directly one person, coordinate the international product team and drive development across the functions involved
• Manage the platform budget, partner contracts, change requests and relevant documentation
• Work with IT and external partners to develop integrations and our wider system landscape, while increasing automation of the online order flow
• Lead the eCommerce part of market launches from preparation and testing through to go-live and post-launch support

 Key skills and qualifications:

• Several years of experience in B2B eCommerce, preferably in an international environment managing large product portfolios, complex assortments and high SKU volumes
• Hands-on experience with Shopify or Shopify Plus with a solid understanding of store setup and B2B features
• Proven track record of rolling out an online ordering platform and driving customer adoption together with sales and customer service teams
• Good understanding of AI in eCommerce and how AI may influence product discovery and B2B buying
• Experience integrating eCommerce with ERP, CRM or PIM systems 
• Ability to lead cross-functional work in an international organization; project management experience is essential
• Good commercial and analytical skills, with experience using eCommerce data to guide decisions
• Fluent English. Another European language is a plus

Could this be your next step at Teknos?

Then we’d love to hear more about you! Apply for the position using the application form. We would appreciate receiving your application documents in English.

Why join Teknos?

At Teknos, you'll have the opportunity to  take a lead and shape global ecommerce practices, scaling it across markets and developing it further as digital buying evolves. We offer a collaborative international environment where your ideas and expertise will have a real impact on our future success.
The role gives you room to work with emerging technologies, while staying firmly focused on practical customer and business value.